Frequently Asked Questions
1. How can I place an order?
For your convenience, we provide numerous options for placing an order. It can be done through our online store, or by telephone at 1-866-507-2725. You may also place the order via e-mail email@example.com, or fax at 1-718-606-1664.
Our customer service department is available Monday-Friday 9am-6pm Eastern Standard time to assist you with any questions that may arise.
2. Is it safe to shop on the internet?
It is only safe to shop on the internet if the website provides a secure connection when you make a purchase. We use a 128-bit Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase.
3. Why buy from us?
- We provide professional customer service (phone customer service, quick e-mail response as well as live chat support)
- High quality products - we offer only the best and the most luxurious bathroom and kitchen products.
- Lowest possible prices - our prices cannot be beat.
- We provide pictures, videos, spec sheets and all the other necessary product information.
- Professional packing and handling - each item is individually packages and prepared for shipment.
- Proven shipping methods [DHL, UPS] - we use the most reputable shipping curriers to deliver your orders.
- All packages are insured at no additional cost to our customers
- Quality Control - each and every item is inspected prior to shipment; only the highest quality items are chosen.
- We offer great sales and discount opportunities
- We guarantee money back!
- We have a comprehensive return policy and offer a Returns/Exchanges on all our items
4. What methods of payments do you accept?
We accept all the major credit cards: Visa, Master Card, American Express, as well as discover.
For your convenience, we also accept PayPal, Money Orders, Personal and Certified checks.
Please note using checks may delay your shipment by up to two weeks; all checks must be clear prior to order shipment.
5. Do you charge sales tax?
Internet businesses are only required to charge sales tax for the state that they are located in. Since we are located in New York, we are required by law to charge sales tax for all orders shipped to New York. No sales tax applies to all other states or international orders.
6. How do I find out information regarding my order?
Any information about your order can be found at [MY ACCOUNT] Log-in
7. I would like to buy a combination shown on the site, but in a different configuration...
You may create the combination of your choice. Please contact our customer service department by phone 1-866-507-2725. Our knowledgeable product specialists will gladly assist you with finding or creating the right combination.
8. What finishes do you offer for the waterfall faucets?
We offer the following finishes of the faucets: chrome, brushed chrome, satin nickel, gold, antique brass, as well as antique copper. You may choose the faucet finish in the drop down menu when placing your order.
9. I would like to see your products in a showroom...
We sell our products via internet, however, our warehouse is open to the public. You may contact us at 1-866-507-2725 to schedule an appointment and one of our knowledgeable product specialists will gladly assist you with your purchase.
10. Do you supply a catalog?
Because we are continually updating our website with new products, we are not able to supply a printed catalog at this time.
11. Do you sell wholesale?
Yes, we do sell wholesale and are able to provide a discount for wholesale orders. If you have any questions, please email us at firstname.lastname@example.org
12. When can I expect my order?
All in-stock items leave our warehouse within 1-4 business days after the order is placed. Depending on your location, delivery time is between 2-5 business days after it leaves our facilities.
Please note, if you need your order to be express shipped, you can choose [2nd DAY AIR] or [NEXT DAY AIR] options at an additional cost. To do so, please contact our customer service department at 866-507-2725.
All out of stock items are indicated on the website. If you purchase an out of stock item you will be notified via e-mail or by phone the expected shipping dates for such items.
13. What shipping method do you use?
- We only use major shipping/fright carriers.
- All orders within the continental U.S. are shipped via UPS [Ground]. Please note, we offer free ground shipping on all orders over $100 in the Continental U.S.
- All orders to Alaska and Hawaii are shipped via UPS [Express]. Additional shipping charges apply to all orders outside the continental U.S.
- All international orders are shipped via UPS [International]. Additional shipping charges apply to all International orders.
14. Do you ship to P.O Boxes, A.P.O/F.P.O addresses?
NO. We do not ship to the above addresses under any circumstances. Please provide a physical shipping address for all orders.
15. Do you ship internationally?
Yes, we ship worldwide. Any additional charges, duties, and taxes are the customers' responsibility. Please note that international orders are subject to additional shipping charges and in some cases additional approval procedures. All international shipping costs, customs charges, and brokerage fees are the sole responsibility of the buyer. The shipping costs must be pre-paid prior to shipping. Brokerage and customs costs can either be paid to the shipping carrier directly upon delivery or these fees will be added to the total cost of the order after delivery.
16. Can I make a request for my order to be left in front of the door or anywhere else other then direct receiver?
Yes, you can. We use [Signature Confirmation] for large orders only. We make decisions about carrying out this request depending on the value of the order.
17. Should I check my package before signing for it?
Yes! Please make sure to check all packages before signing to be sure that the package you received is not damaged.
18. Do you provide a Tracking Number Confirmation?
All items are packed with the utmost care and are insured prior to shipping. Tracking numbers are emailed after the order leaves our facilities. You can track your order on UPS.com
19. Do you have quality control?
Each and every item is inspected prior to shipment. We are dedicated to providing our customers with the highest quality items at the lowest possible price.
20. What if my delivery contains damaged goods?
If goods are delivered to you in a damaged condition, we will replace the item as soon as we are notified. Please note, we must be notified within 7 days after delivery. You will need to provide pictures of the damages as well as the packaging prior to receiving the new item. For any assistance with a damaged item, please contact our customer service department at 866-507-2725.
21. Where do I send returns/exchanges and/or money orders?
207 Mineola Ave
Roslyn Heights, NY 11577
22. How can I contact Express Decor?
Providing our customer with the best customer service is our priority.
Our customer service department can be reached via:
Telephone at 866-507-2725
E-mail at email@example.com
LIVE CHAT on our website
Our customer service agents are available Monday-Friday between 9am-6pm Eastern Standard Time.
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