Most Frequently Asked Questions
What size hole do I need for the glass waterfall faucet?
- 1-3/8 inches
- Glass Waterfall Faucet Installation Video
What size hole do I need for the glass vessel sink?
- 1-3/4 inches
- Glass Vessel Sink Installation Video
What should the distance be between the center hole of the faucet and the center hole of a vessel sink that is 16-17 inches in diameter?
- 10-3/4 inches
What should the distance be between the center hole of the faucet and the center hole of a vessel sink
that is 14 inches in diameter?
- 9 inches
How durable are the glass vessel sinks?
- Every vessel sink is made out of double layered tampered glass and is virtually unbreakable. It will not crack and or break with normal use.
What faucet would I require for a vessel sink that is mounted on top of my counter top?
- You would require a tall faucet anywhere from 12-13 inches height. Please take a look at this link to view all the compatible faucets for a vessel sink through our website.
When I purchase a vanity set, what is included?
- Each vanity set comes with the vanity, sink, faucet, as well as a pop up drain and all the mounting hardware needed to install it.
Can I recess the glass vessel sink inside my counter top?
- Yes, it is possible for you to drop the glass sink inside your counter top. You can drop it in either a little bit, half way, or completely under mount it inside your countertop.
Do the shower sets come with the rough-in valves needed for installation?
- Yes, all the shower sets come with the valves that are needed to install them.
How long after I have placed my order will it be shipped?
- All items are shipped out within 1-3 business days.
What is the shipping charge?
- All orders over $100 come with free shipping within the continental United States.
- Any orders below $100 will have a $15.00 shipping charge.
- The shipping charge on all orders to (Hawaii, Alaska, Canada, and US Virgin Islands) and any other international shipments will depend on the weight.
Do you offer express shipping options?
- Yes, we offer NEXT DAY AND 2ND DAY SHIPPING at an additional cost. The cost will vary based on weight and the destination zip code.
How long do I have to ship any items back if I am not satisfied with the product?
- We have a 30 day return exchange policy where you can ship any item back to us.
What do I do if the items I have received are damaged?
- You will need to contact our customer service department within 5 calendar days after you have received the damaged item.
- You will then be instructed to take detailed pictures of the inside and the outside of the damaged package.
- After we have received the pictures a replacement item will be promptly shipped out to you.
- We can be reached by phone at 1-866-507-2725 or by E-Mail at info@expressdecor.com
What are the ADA requirements?
