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ExpressDecor Friendly Returns & Exchanges Policy

OUR PROMISE TO YOU.

Our promise is simple: we at EXPRESSDECOR strive to provide unique products of exceptional quality, outstanding customer service and unparalleled prices.

We are committed to processing your order quickly, and are proud of our 100% satisfaction guarantee.


RETURN, EXCHANGE & CANCELLATION POLICY

EXPRESSDECOR is committed to your satisfaction and offers a 100% satisfaction guarantee. All of our products are fully backed with a guarantee protecting you from defects, poor workmanship and damage in shipping. If you are not satisfied with your purchase, we will gladly replace it or accept a return of the merchandise, in accordance to the terms outlined below.


CANCELLATIONS

  • The customer can cancel any order prior to shipping.
  • PLEASE NOTE: There are NO CANCELLATION FEES for any orders that are canceled before they are shipped.

REFUNDS

(Excluding: Vanities, Shower Enclosures, Shower Trays, Shower Panels, Shower Pans, Shower Niches, Towel Warmers and Toilets)

  • In order to return an item for a refund, please obtain a RETURN AUTHORIZATION NUMBER.

To obtain a Return Authorization Number, please contact our customer service department by phone at 866-507-2725 or by email at info@expressdecor.com. We are available MONDAY through FRIDAY, 10AM – 6PM EST.

The RETURN AUTHORIZATION NUMBER must be enclosed INSIDE all of the returning packages.

Please note: No markings of any kind should be made on any boxes that are being returned.

  • When obtaining a return authorization number, you can request a RETURN SHIPPING LABEL to be e-mailed to you. Please note, the return shipping cost will be deducted from the total refund. If a shipping label is not used, a full refund will be processed. If a return label is provided, it is only valid for 7 business days. If the items are not shipped back within 7 business days, the return label will expire and the customer will have use his/her own carrier to return the items.
  • NO RESTOCKING FEES on any vessel sinks, kitchen sinks, faucets, and/or accessories as long as the items are returned in brand new condition and are still in the original packaging.
  • All items must be returned in their original condition, in undamaged original manufacturer's packaging and crating materials; when applicable all original product manuals and instructions must be returned as well.
  • All items must be returned no later than 30 days after the original delivery date.


Expressdecor.com has the right to refuse any returns and or exchanges if the item is returned without the manufacturer’s original packaging, has been installed, used, or damaged. A 15% repacking fee (min. $15) will be charged on any items that are returned without original packaging or with damaged original packaging.

Please allow up to10 business days for the refunds to be processed. Refunds will be credited to the original credit card used to make the purchase. If you paid by check please allow an additional 14 days for the check to be received.


EXCHANGES

(Excluding: Vanities, Shower Enclosures, Shower Trays, Shower Panels, Shower Pans, Shower Niches, Towel Warmers and Toilets)

  • In order to return an item for an exchange, please obtain a RETURN AUTHORIZATION NUMBER.


To obtain a Return Authorization Number, please contact our customer service department by phone at 866-507-2725 or by email at info@expressdecor.com. We are available MONDAY through FRIDAY, 10AM – 6PM EST.

The RETURN AUTHORIZATION NUMBER must be enclosed INSIDE all of the returning packages.

Please note: No markings of any kind should be made on any boxes that are being returned.

  • When obtaining a return authorization number, you can request a RETURN SHIPPING LABEL to be e-mailed to you. By providing a shipping label, EXPRESS DÉCOR will cover the return shipping costs on all orders that are being exchanged for items of equal or greater value.
  • Please Note: the return shipping label is only valid for 7 business days. If it is not used within that time period, it will expire and the customer will be responsible for the return shipping cost.
  • NO RESTOCKING FEES ON EXCHANGES
  • All items must be returned in their original condition, in undamaged original manufacturer's packaging and crating materials; when applicable all original product manuals and instructions must be returned as well.
  • All items must be returned no later than 30 days after the original delivery date.


Expressdecor.com has the right to refuse any returns and or exchanges if the item is returned without the manufacturer’s original packaging, has been installed, used, or damaged. A 15% repacking fee (min. $15) will be charged on any items that are returned without original packaging or with damaged original packaging.

  • Every effort will be made to replace your purchase with the model of your choosing. If your replacement item chosen is out of stock, you will be notified by e-mail or by phone


REFUNDS/ EXCHANGES

(For: Vanities, Shower Enclosures, Shower Trays, Shower Panels, Shower Pans, Shower Niches, Towel Warmers and Toilets)

To send your purchase to EXPRESSDECOR for exchange or refund, please follow these easy steps:

  • Obtain a RETURN AUTHORIZATION NUMBER.


To obtain a Return Authorization Number, please contact our customer service department by phone at 866-507-2725 or by email at info@expressdecor.com. We are available MONDAY through FRIDAY, 10AM – 6PM EST.

The RETURN AUTHORIZATION NUMBER must be enclosed INSIDE all of the returning packages.

Please note: No markings of any kind should be made on any boxes that are being returned. Any packages returned with markings will be subject to a repacking fee.

Please also note the following:

  • We are not responsible for products sent back to us without an authorization.
  • If an item is returned for a refund, it must be postmarked no later than 30 calendar days after it was received by the customer. Once the item is inspected and is found to be in brand new condition, a refund will be processed within 15 business days.
  • Please note there is a 20% restocking fee on all items that are returned for a refund.
  • If an item is returned for an exchange or store credit, it must be postmarked no later than 30 calendar days after it was received by the customer. Once the item is inspected and is found to be in brand new condition, store credit will be processed within 15 business days.
  • Please note the original shipping cost of any item that is returned for an exchange or store credit is the customers’ responsibility. The original shipping cost will be deducted from the total amount of the store credit issued.
  • Shipping charges on returns will be the responsibility of the customer.

All items must be returned in their original condition, in undamaged original manufacturer's packaging and crating materials; when applicable all original product manuals and instructions must be returned as well.

Expressdecor.com has the right to refuse any returns and or exchanges if the item is returned without the manufacturer’s original packaging, has been installed, used, or damaged.

If any item is shipped by the customer to EXPRESSDECOR has been damaged in transit, the customer must take full responsibility to file a claim with the delivery carrier.

  • A 15% repacking fee (min. $15) will be charged on any items that are returned without original packaging or with damaged original packaging.
  • If you refuse an item delivered by a commercial freight company (DHL, UPS, etc.) for any reason other than damaged merchandise or a shipping error by EXPRESSDECOR, the item will be acknowledged as a return and shipping charges will be applied. Any additional freight carrier charges will be billed to the customer.
  • After the product is received, inspected, and verified to be in new condition, an exchange will be provided. If there are any differences in price between the items, we will additionally charge your credit card or return the excess cost to your card. EXPRESSDECOR does not charge a restocking fee for exchanges.
  • Shipping charges for exchanged items will be the responsibility of the customer. The actual shipping cost of the new purchase, even though exchanged, will be charged to the credit card originally used.
  • Every effort will be made to replace your purchase with the model of your choosing. If your replacement item chosen is out of stock, you will be notified by e-mail or by phone.

ORDERS SHIPPED OUTSIDE THE CONTINENTAL U.S.

  • Please follow the procedures outlined above to return an item for a refund and/or exchange
  • PLEASE NOTE: Any and all original shipping costs, duties, and/or taxes, as well as any return shipping costs are the sole responsibility of the customer
  • Express Décor will not refund shipping costs and/or cover shipping charges on orders that are shipped outside the 48 Continental United States.


SHIPPING POLICY

EXPRESSDECOR offers free shipping on orders over $100 within the Continental US.

Shipping costs on all international orders and orders being shipped outside the Continental US are the sole responsibility of the buyer. In addition, any and all customs and brokerage fees are the sole responsibility of the buyer. Brokerage and customs costs can either be paid to the shipping carrier directly upon delivery or these fees will be added to the total cost of the order after delivery.

EXPRESSDECOR will not be responsible for any shipping costs, brokerage fees, and/or customs charges for orders shipped outside the Continental US.

PAYMENTS

EXPRESSDECOR accepts all major credit cards Pay Pal, and Google Checkout. We also accept personal checks and money orders which are subject to bank approval; this may delay you shipping date. If you would prefer to order by phone, please contact our customer service department at 866-507-2725 (MONDAY-FRIDAY, 10AM-6PM, EST).

DAMAGED PRODUCTS DUE TO TRANSIT
Please check your shipment immediately upon receipt for any visible damage to the box or packing materials. If the boxes are dented, crushed, scratched, punctured, or cut, it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading; please make every attempt to be as specific as possible.

  • Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. While this is very unusual, it occasionally does occur. You may want to open these boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open the boxes - if this is the case, open the boxes as soon as possible, but not later than 5 calendar days after the delivery to inspect for damage. If we need to replace a damaged item, it is in your best interest to contact us immediately in order to prevent the item from being sold out. If the item is no longer available, customer service will assist you in making alternative arrangements, or arranging a refund.
  • Do not attempt to return any damaged shipment back to EXPRESSDECOR without a Return Authorization Number from our Customer Service. We are not responsible for products sent back to us without an authorization.
  • Please note, in order to receive a replacement item, you must provide pictures of the damaged item as well as the original packaging in which it arrived. The pictures must be e-mailed to info@expressdecor.com before any new items are shipped out.
  • Please contact us by phone at 866-507-2725 to request a Return Authorization Number. We are available MONDAY through FRIDAY, 10AM – 6PM EST.
  • All damaged shipments must be confirmed and the Return Authorization Number received by the customer within 5 calendar days of receiving merchandise.
  • Because EXPRESSDECOR files claims for merchandise (that which was damaged during transit by the commercial carrier), the customer must hold the item for 15 business days in the original packaging for inspection. The damaged item will then be replaced by EXPRESSDECOR
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