OUR PROMISE TO YOU.

Our promise is simple: we at EXPRESSDECOR strive to provide unique products of exceptional quality, outstanding customer service and unparalleled prices. We realize you have a variety of options for finding just the right item for your design needs, and are proud you have chosen EXPRESSDECOR to serve you.

We are committed to processing your order quickly, and are proud of our 100% satisfaction guarantee. We look forward to serving you and providing solutions for your kitchen and bath needs for years to come!

RETURN, EXCHANGE & CANCELLATION POLICY.

EXPRESSDECOR is committed to your satisfaction and offers a 100% satisfaction guarantee. All of our products are fully backed with a guarantee protecting you from defects, poor workmanship and damage in shipping. If you are not satisfied with your purchase, we will gladly replace it or accept a return of the merchandise, in accordance to the terms outlined below.

RETURNS & EXCHANGES.

To send your purchase to EXPRESSDECOR for exchange or refund, please follow these three easy steps:

1. Obtain a RETURN AUTHORIZATION NUMBER.
To obtain a Return Authorization Number, please contact our customer service department by phone at 866-507-2725 or by email at info@expressdecor.com. We are available MONDAY through FRIDAY, 10AM – 6PM EST.

A Return Authorization Number is required for all returns and exchanges.

Please note, if any item is returned to Expressdecor.com without a return authorization included inside the box, the item will be refused and shipped back to the sender at the sender’s expense.

The RETURN AUTHORIZATION NUMBER must be enclosed INSIDE all of the returning packages.

Please note: No markings of any kind should be made on any boxes that are being returned. Any packages returned with markings will be subject to a repacking fee.

2. Provide proof of purchase.
Please be sure to enclose the original invoice and include a brief description of your complaint and the following information: name, address, valid e-mail address, phone number and your date of purchase, as well as the return authorization number.

3. Re-pack your purchase in its original box and ship to:

EXPRESSDECOR, Attn: Department of Returns/Exchanges
39-39 23rd Street
Long Island City, New York 11101
USA

NOTE: No returns/exchanges will be accepted or any credit applied without a Return Authorization Number. NO EXCEPTIONS!

Please also note the following:

- We are not responsible for products sent back to us without an authorization.

- All returns/exchanges must be made within 30 calendar days of the date the merchandise is received.

- If an item is returned for a refund, it must be postmarked no later than 15 calendar days after it was received by the customer. Once the item is inspected and is found to be in brand new condition, a refund will be processed within 15 business days.

- Please note there is a 20% restocking fee on all items that are returned for a refund.

- If an item is returned for an exchange or store credit, it must be postmarked no later than 30 calendar days after it was received by the customer. Once the item is inspected and is found to be in brand new condition, store credit will be processed within 15 business days.

- Please note the original shipping cost of any item that is returned for an exchange or store credit is the customers’ responsibility. The original shipping cost will be deducted from the total amount of the store credit issued.

After 30 calendar days of the date the merchandise is received, the Return Authorization Number will expire. No replacements or refunds will be given.

Shipping charges on returns will be the responsibility of the customer.

All items must be returned in their original condition, in undamaged original manufacturer's packaging and crating materials; when applicable all original product manuals and instructions must be returned as well.

Expressdecor.com has the right to refuse any returns and or exchanges if the item is returned without the manufacturer’s original packaging, has been installed, used, or damaged.

If any item is shipped by the customer to EXPRESSDECOR has been damaged in transit, the customer must take full responsibility to file a claim with the delivery carrier.

- A 15% repacking fee (min. $15) will be charged on any items that are returned without original packaging or with damaged original packaging.

- Shipping charges on returns/exchanges not by the fault of the customer (for example, wrong item received) will be the responsibility of EXPRESSDECOR. All items must be returned in the same condition as received, in undamaged original manufacturer's packaging, and crating materials when applicable, and with all original product manuals and instructions. After the product is received, inspected and verified to be in condition as claimed, a correct item/or replacement will be sent out. A full refund will be provided on the product purchased, if it is requested by the customer. EXPRESSDECOR will cover the shipping cost for sending the originally ordered/or exchanged item back by ground service.

- If you refuse an item delivered by a commercial freight company (DHL, UPS, etc.) for any reason other than damaged merchandise or a shipping error by EXPRESSDECOR, the item will be acknowledged as a return and shipping charges will be applied. Any additional freight carrier charges will be billed to the customer.

- All returns/exchanges must be sent via ground transportation and insured by the sender. Shipping charges for items that are sent back by any means other than ground transportation (the least expensive shipping method) will be the customer’s responsibility.  When the item is being returned at our expense, the lowest shipping charge must be applied.

In order to qualify for a replacement unit:

1) All items must be returned in the same condition as received,
2) The unit(s) must be packaged in original manufacturer's packaging, with crating materials when applicable, and
3) Include all original product manuals and instructions.

- After the product is received, inspected, and verified to be in new condition, an exchange will be provided. If there are any differences in price between the items, we will additionally charge your credit card or return the excess cost to your card.  EXPRESSDECOR does not charge a restocking fee for exchanges.

- Shipping charges for exchanged items will be the responsibility of the customer. The actual shipping cost of the new purchase, even though exchanged, will be charged to the credit card originally used.
Every effort will be made to replace your purchase with the model of your choosing.  If your replacement item chosen is out of stock, you will be notified by e-mail or by phone.

- Any information about your order can be viewed in [MY ACCOUNT] online at the home page of our site.

- Please allow 10 business days for the return/exchange to be processed from the date the return is received by our return/exchange department. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 calendar days for the check via USPS.

DAMAGED PRODUCTS DUE TO TRANSIT.

Please check your shipment immediately upon receipt for any visible damage to the box or packing materials. If the boxes are dented, crushed, scratched, punctured, or cut, it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading; please make every attempt to be as specific as possible.

·         Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. While this is very unusual, it occasionally does happen. You may want to open these boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open the boxes - if this is the case, open the boxes as soon as possible, but not later than 5 calendar days after the delivery to inspect for damage. If we need to replace a damaged item, it is in your best interest to contact us immediately in order to prevent the item from being sold out. If the item is no longer available, customer service will assist you in making alternative arrangements, or arranging a refund.

·         Do not attempt to return any damaged shipment back to EXPRESSDECOR without a Return Authorization Number from our Customer Service. We are not responsible for products sent back to us without an authorization.

·         Please note, in order to receive a replacement item, you must provide pictures of the damaged item as well as the original packaging in which it arrived. The pictures must be e-mailed to info@expressdecor.com before any new items are shipped out.

·         Please contact us by phone at 866-507-2725 or by email at sales@expressdecor.com to request a Return Authorization Number. We are available MONDAY through FRIDAY, 10AM – 6PM EST.

·         All damaged shipments must be confirmed and the Return Authorization Number received by the customer within 5 calendar days of receiving merchandise.

·         Because EXPRESSDECOR files claims for merchandise (that which was damaged during transit by the commercial carrier), the customer must hold his item for inspection within 10-15 calendar days. Afterwards, the damaged merchandise must be returned. The damaged item will then be replaced by EXPRESSDECOR and returned to you at our expense.

·         After 30 calendar days of the date the merchandise is received, the Return Authorization Number will expire. No replacements or refunds will be processed. EXPRESSDECOR has the right to refuse the return of any product after 30 calendar days, even though the shipment was damaged due to transit.

DEFECTIVE PRODUCTS.

·         All items are fully inspected to help avoid shipment of defective products. Defects are handled on a case-by-case basis and procedures vary by manufacturer.

·         All items claimed as defective are inspected upon return receipt. If the item is found to be without defects, the item will be returned to the customer; a credit will not be provided.

·         Please do not attempt to return any defective item to EXPRESSDECOR without a Return Authorization Number from our Customer Service. We are not responsible for products sent back to us without an authorization. Please review the RETURNS & EXCHANGES POLICY of EXPRESSDECOR for additional information.

·         Please contact us by phone at 866-507-2725 or by email at sales@expressdecor.com to request a Return Authorization Number. We are available MONDAY through FRIDAY, 10AM – 6PM EST.

·         EXPRESSDECOR will make every reasonable attempt to ensure your replacement item is shipped out as soon as possible, unless these items are out of stock.

·         All products sold by EXPRESSDECOR undergo rigorous multi-level functional testing and inspection. They are warranted to be free from any defects in material or workmanship. We offer a 1 year warrantee on products that are installed by a professional plumber. Under this warranty we will repair or replace any defected product. Warranty does not apply when the item has been tampered with, misused, improperly installed, altered or has been damaged through abuse or accident.

·         If applicable, EXPRESSDECOR will repair the defective item upon receipt and return the repaired product to the customer within 10 business days. EXPRESSDECOR will not reimburse the freight and insurance for items returned due to a manufacturer’s defect. The shipping cost of the item will be the customer’s responsibility. The cost of parts that were switched and the cost of labor will be the responsibility of EXPRESSDECOR.

·         All information can be viewed in [MY ACCOUNT] online at the home page our site.

·         After 30 calendar days of the date the merchandise is received, the Return Authorization Number will expire. No replacements or refunds will be processed. EXPRESSDECOR has the right to refuse the return of any product after 30 calendar days, even though the shipment was damaged in transit.

CANCELLATIONS.

If an order that were paid by a credit card has been cancelled prior to shipment, the payment will be fully refunded minus a 5% bank card transaction fee. This is necessary to cover our costs incurred by the credit card processing agencies, which are non-reversible. If an order that were paid by cash or check has been cancelled prior to shipment, transaction fee will not incur this payment. EXPRESSDECOR will not charge a transaction fees if a customer cancels his order while an item is unavailable or out of stock. Please note that we consider your product to be "shipped" when it has been picked up from our warehouse by the freight carrier. After products are considered “shipped,” cancellations are treated as returns.

PAYMENTS.

EXPRESSDECOR accepts all major credit cards and Pay Pal. We also accept personal checks and money orders which are subject to bank approval; this may delay you shipping date. If you would prefer to order by phone, please contact our customer service department at 1-866-507-2725 (MONDAY-FRIDAY, 10AM-6PM, EST).